Patient Account Representative

Concord, NH

Full Time

Mid Level

ClearChoiceMD and CareWell Urgent Care was founded by physicians with a mission to deliver innovative, accessible, and exceptional healthcare. We are building a team of professionals dedicated to meeting the needs of our communities. We are a patient focused organization with a strong emphasis on teamwork, who upholds the highest ethical standards and treats all with compassion.

The Patient Account Representative is a member of the ClearChoiceMD/CareWell billing team. This is primarily a customer service role in which the employee will assist the patient in understanding their insurance coverage, processing payments, and educating the consumer on the services received. This hybrid role is located in Concord, NH and reports to the PAR Team Lead and RCM Manager.

Successful candidates joining our TEAM will be eligible for:

Outstanding Benefits with company paid Short Term Disability and life insurance
401(K) with no waiting period and fully vested match insurance
4 company paid urgent care visits for employees and dependents
Paid Time Off plan
And many other perks…discounted tickets for performances and amusement parks, reduced insurance offerings and many other voluntary benefits to suit each employee’s needs.

A typical day in the life of a Patient Account Representative, includes:

Manage billing emails, process itemized bill requests, and coordinate with Collections for account write-offs in Experity.
Handle incoming patient and employer calls, make outbound calls for balance collections, and resolve billing inquiries per company procedures.
Ensure accurate patient account balances and maintain detailed records of interactions, escalating issues as necessary to Team Lead as needed.
Set up payment arrangements, process Disability Determination forms, and respond to ROI requests.
Provide excellent customer service, demonstrating strong communication skills and effective problem solving in a fast paced environment.

Education & Experience:

High School Diploma or equivalent
At least 18 years’ old
Are legally eligible to work in the United States
At least 2 years’ experience in medical billing
Excellent customer service and problem-solving skills
Proficient in MS Word, MS Excel Spreadsheet, and SharePoint Applications
Demonstrated good judgement and initiative

A typical work schedule consists of weekdays 8am – 5:00pm in Concord, NH. The starting time can be flexible. This is a hybrid role in which the employee would be required to be in the office a minimum of 2-3 days a week or more as needed.

We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

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Patient Account Representative

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